Privacy Policy
This Privacy Policy applies to website activity only and applies in addition to the terms and conditions of our Site.
This website is operated by Kirsten Lalonde of South Shore Psychology, Clinical Psychologist and Registered Psychotherapist in Ontario, Canada.
Consent
By using our Site users agree that they consent to:
- The conditions set out in this Privacy Policy; and
- The collection, use, and retention of the data listed in this Privacy Policy.
How We Use Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
How Will Data Be Collected
Individuals may share personal information with us via email through a clickable link on our site or through our contact form titled “Connect”. Data may also be collected through the use of cookies and Google Analytics.
Email and Contact Forms
The personal information you voluntarily provide through email or our contact form titled “Connect”, including your name, email address, phone number, and any information included in your message, will be used solely to:
- Respond to your inquiry;
- Provide information about our services;
- Schedule an initial consultation or appointment, where appropriate; and
- Maintain administrative records related to your inquiry.
Please do not include detailed personal health information, urgent mental health concerns, or crisis-related information in this form. Website forms and email communications may not be completely secure methods of communication.
Your information will be accessed only by authorized personnel of South Shore Psychology and trusted service providers who assist with website hosting, email communications, and practice administration. We take reasonable measures to protect your personal information and handle it in accordance with applicable professional standards, Canadian privacy laws, including the Personal
Health Information Protection Act (PHIPA), Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
We retain contact form submissions only for as long as necessary to respond to your inquiry, meet legal and professional obligations, and maintain appropriate business records. The College of Psychologists and Behaviour Analysis requests client records be kept on file for a minimum of ten years or if the client is under 18 years of age, ten years following their eighteenth birthday.
If personal health information is destroyed following the mandatory retention period, personal health information in paper form will be shredded and electronic information will be deleted.
By submitting the Site contact form, you consent to the collection and use of your information as described above. You can withdraw consent at any time.
Cookies
This website uses cookies and similar technologies to enhance website functionality, improve user experience, and analyze website traffic. Cookies may collect information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website or search engine
- Approximate geographic location
You may choose to disable cookies through your browser settings; however, some website features may not function as intended.
Website Analytics
This website uses Google Analytics to help us understand how visitors interact with the website and to improve website performance and user experience. Google Analytics may collect information including:
- Pages visited
- Time spent on the website
- Navigation patterns
- Device and browser information
- Approximate geographic location
- Referring websites and search engines
The information collected is aggregated and does not personally identify individual visitors.
Who We Share Data With
Your data will be accessed only by authorized personnel of South Shore Psychology and trusted service providers who assist with website hosting, email communications, and practice administration.
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it;
- If it is required for any legal proceeding;
- To prove or protect our legal rights.
If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
Privacy, Confidentiality, and Data Protection
South Shore Psychology recognizes the importance of privacy and confidentiality. Information submitted through this website is handled with care and used only for the purposes described in this Privacy Policy.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
Please do not include detailed personal health information, sensitive clinical information, or emergency/crisis-related concerns when contacting us through our Site or email. Contact forms and email communications may not be fully secure methods of transmitting sensitive information.
Consent
By using this website, you consent to the use of cookies and analytics technologies as described in this Privacy Policy. Consent may be withdrawn at any time.
Retention Period
The College of Psychologists and Behaviour Analysis requests client records be kept on file for a minimum of ten years or if the client is under 18 years of age, ten years following their eighteenth birthday.
If personal health information is destroyed following the mandatory retention period, personal health information in paper form will be shredded and electronic information will be deleted.
Client Rights
If you would like to know if we have collected your data, how we have used your data, if we have disclosed your data and to who we disclosed your data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer:
Kirsten Lalonde
info@southshorepsychology.ca
(226) 989-2200
Modifications
This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. Amendments will be posted on this page with a revised effective date. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Contact Information
If you have questions about our Privacy Policy, please contact Kirsten Lalonde at info@southshorepsychology.ca. You can also contact us through the contact form available on our Site.
Effective date: 1st day of June, 2026